| # |
DELIVERABLES |
ACTION POINTS |
| 1 |
Reduce loan processing period from two months to two weeks |
- Inspect application forms against checklist at point of receipt to avoid delays
- Introduce service level agreements between departments involved in loan processing to guarantee timelines
|
| 2 |
Reengineer existing products and introduce impactful, demand driven products with focus on the value chain, in consultation with the clients |
- Involve customers in the review of existing and design of new loan products to ensure relevance
- Develop demand driven products which have demonstrable impact
- Develop products along regional and sector needs to ensure impact
- Remove interest from loans and use only flexible collateral where repayment seems uncertain
|
| 3 |
Increase loan uptake from Kshs. 20 million to Kshs. 60 million per month |
- Enhance sensitization at grassroots
- Encourage those who have completed their first loan to apply for the second enhanced loan
- Reduce turnaround time to encourage applications
|
| 4 |
Recover Kshs. 300 Million from beneficiaries and financial intermediaries |
- Strict supervision of regional staff on follow ups, loan monitoring and evaluation with a monthly reporting and review meeting for feedback
- Intensify pre-disbursement training to enhance sustainability of youth enterprises
- Rehabilitate 100 failed enterprises and put beneficiaries back to business
- List defaulting financial intermediaries with CRB
- Take legal action action on defaulting financial intermediaries
|
| 5 |
Facilitate 1000 youth to take employment opportunities abroad |
- Partner with agencies accredited by the Ministry of Labour to source jobs abroad
- Provide pre-departure training and migration loans to successful applicants
|
| 6 |
Support 50000 young entrepreneurs access new and existing business opportunities |
- Issue signed tenancy agreements to 70 youth in the Nakuru market stalls project
- Sensitize 2,000 youths on AGPO, jobs abroad, product coding
- Provide Mentorship and business advisory services for 2000 youths
- Partner with government and private sector agencies to provide capacity building to 46,000 youth
|
| 7 |
Negotiate 10 supply contracts for youth enterprises |
- Negotiate with 10 private sector players to reserve contracts for youth owned enterprises
|
| 8 |
Strengthen communication and partnerships with key stakeholders of the YEDF |
- Hold stakeholder forums with youth, media, development partners, grassroots partners
- Distribute quarterly reports to stakeholders, policy makers and other government officers
- Intensify online communication with stakeholders
- Create data base of success stories and provide platform of experience sharing
|
| 9 |
Revise service charter in consultation with customers |
- Collect data on customer service level expectations
- Develop service level agreements that respect customer concerns
|
| 10 |
Implement job evaluation report to raise staff enthusiasm |
- Implement job evaluation recommendations to raise staff morale
- Introduce modern performance management tools to appraise staff
- Launch staff mentorship programmes
|
| 11 |
Automate processes |
- Develop and implement ERP
- Automate processes to increase efficiency
- Lay ground for providing services on mobile telephone platform
|
| 12 |
Develop and launch interactive website |
- Develop and launch interactive website to ease access to information
|
| 13 |
Run zero deficit budget |
- Run a balanced budget to avoid budget deficits
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